Shipping policy

Shipping Policy

Thank you for shopping with 【OSAH DRYPAK】. Please review our shipping terms below.

1. Order Processing Time
All orders are processed within **1‑3 business days** upon payment confirmation.
Business days exclude weekends and public holidays.
Orders placed on weekends or holidays will be processed on the next working day.
During peak shopping seasons (Black Friday, Christmas, holiday sales), processing may be slightly delayed. We will contact you by email for significant delays.

2. Countries/Regions where the final order price includes shipping fees and taxes (DDP - Delivery Duty Paid):
North America: United States (excluding Alaska and Hawaii), Canada

Europe: United Kingdom, Germany, France, Italy, Spain, Netherlands, Switzerland (excluding items over 5 kg), Sweden, Austria, Portugal, Poland, Czech Republic, Belgium, Greece, Denmark, Hungary, Finland, Romania, Estonia, Latvia, Slovakia, Croatia, Slovenia, Ireland, Lithuania, Bulgaria, Luxembourg

Asia: Singapore, Philippines, Thailand, Israel, Malaysia, Japan, South Korea, United Arab Emirates, India, Saudi Arabia

3.Delivery Time:

USA & EU/UK:
3-5 business days if item(s) is in stock at local warehouse, or 8-15 business days via international express delivery.

All Other Countries:
7-18 business days through our international express service.

4. Lost, Stolen or Damaged Parcels
‑ If tracking shows “delivered” but you have not received your package, please first contact your local post office/courier for local inquiry.
‑ For confirmed lost parcels, you must submit a support request to us within 30 calendar days after shipment date with your order number for investigation assistance.
‑ For goods damaged upon arrival, please provide clear photos of outer packaging and damaged items within 7 calendar days after receipt. We cannot accept damage reports beyond this window.

5. Contact
For any shipping‑related inquiries, please reach us at 【info@osah-drypak.com】